mGalaxy not loading - tried all suggested stuff

[Gianluca]

Hi,

Going back to mGalaxy after a couple of years, I was a Premium user once.

As per the post subject, mGalaxy (10.1) gets stuck at loading screen.

I tried all that is suggested:

-Cleared the App/Roaming folder
-Run the program(s) as Administrator
-Set the mGalaxy folder out of Defender virus checking
-DId a fresh install on an external HD

None of those - alone or combined - work

Any suggestions?

I'd like to be a Premium user again, if mGalaxy gets back to work.

Thank you in advance for your help,

Gianluca

PS: When creating a database in Runway, no snap previews are shown, although snaps folders are properly set and Show Preview is enabled

[mgalaxy]

I gather you're talking about mGalaxy itself, since you then ask a question about Runway (which seems to be working).

1. My first guess is that you're trying to run mGalaxy on an older system—and not in 64-bit mode! Is that the case?
2. Regarding media display: You do know, don't you, that first and foremost you have to create the ROM database? ‘DB UPDATE’ tab > ROMS > Update

[Gianluca]

Hi,

Thank you for your reply!

As for your questions:

1) I'm on Windows 10 Home 64-bit, so I don't think this is due to the system.

2) Yes, of course I know. And, after creating the ROM database, when database is updated, although paths for media files are already set, no thumbnails are shown when creating the DB.

Thank you for your further suggestions!

Gianluca